Zhuzhou Mohua Toy Products Co.,Ltd

1. Collection and Use of Personal Information
When you interact with Mohua through our website or customer service channels, we may ask you to provide certain personal information. Supplying this information is voluntary; however, it may be necessary to respond to your inquiries, provide product samples, process orders, or offer after-sales support.

The personal information we may collect includes:

• Full name, company name, job title

• Email address, phone number

• Country/region, shipping address

• Product interests, order details, and communication history

Payment Information:
For transaction processing, payment-related information may be collected. All payment data is handled securely through trusted third-party payment platforms. Mohua does not store sensitive payment information beyond what is required for legal and business purposes.

2. What Information Do We Collect?
We may collect personal information in the following situations:

• When you inquire about baby toys, pet toys, or custom OEM/ODM services

• When you request samples, catalogs, or quotations

• When you communicate with our sales, design, or quality control teams

• When required for contract fulfillment, export documentation, or customs clearance

3. How We Use Your Personal Information
Your information may be used for:

• Business Communication: Responding to inquiries, providing product information, and sending quotations

• Order Processing: Managing orders, coordinating production, arranging shipment, and follow-up service

• Customer Support: Offering product usage guidance, safety information, and after-sales assistance

• Internal Analysis: Improving product design, material safety, and customer experience

• Marketing Updates: Sending new product arrivals or company news (opt-out available at any time)

4. Collection and Use of Non-Personal Information
We may automatically collect non-personal data such as:

• IP address, browser type, device information

• Pages visited, time spent on site, and referral sources

This data helps us improve website functionality, understand customer preferences, and optimize product offerings.

5. Cookies and Similar Technologies
Mohua uses cookies and similar tools to enhance your browsing experience:

• Cookies: Remember your preferences and language settings

• Analytics Tools: Help us understand visitor behavior and improve site content

You can adjust cookie settings through your browser, though some features may be limited.

6. Data Protection and Security
We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. These include secure servers, access controls, and encrypted communications where applicable. While we strive to protect your information, no online system is completely infallible.

7. Disclosure of Information
We do not sell, trade, or rent your personal information. We may share information only:

• For Legal Reasons: When required by law or regulatory authorities

• For Business Operations: With trusted partners such as logistics companies, payment processors, or material suppliers

• For Corporate Transactions: In case of merger, acquisition, or asset transfer

All third parties are bound by confidentiality and data protection obligations.

8. Your Rights and Contact Information
You have the right to access, correct, or request deletion of your personal data, subject to applicable laws and contractual obligations.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Mohua (Hunan Saner Heavy Industry Technology Development Co., Ltd.)
Address: 1st Building,Economic Development Zone,Liling, 412200,Hunan,China
Email: susan@zzmohua.com

We will respond to privacy-related inquiries promptly.

9. Changes to This Privacy Policy
Mohua reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.