Zhuzhou Mohua Toy Products Co.,Ltd

1. Inquiry & Initial Communication
The process begins when customers contact Mohua via online chat, email, or international B2B platforms. Our professional sales team communicates with clients to understand their specific needs, including product type (baby toys, pet toys, educational items), target age groups, material preferences, design requirements, and desired quantities for OEM/ODM or stock products.

2. Product Recommendation & Quotation
Based on the customer's requirements, we recommend suitable products from our catalog or discuss custom design possibilities. A formal quotation is provided, including product specifications, available colors, packaging options, MOQ, pricing, and estimated delivery time. Both parties discuss and refine details to reach a mutual understanding.

3. Sample Development & Approval (if applicable)
For custom OEM/ODM orders, Mohua develops samples according to the client's design specifications, logo requirements, or packaging preferences. Samples are sent for customer review and approval. Any necessary adjustments are made until the sample meets the client's expectations. This step ensures product quality and design accuracy before mass production.

4. Contract Confirmation
Once all product details, pricing, and terms are agreed upon, Mohua issues a sales contract or proforma invoice. The contract clearly outlines product descriptions, quantities, quality standards, packaging specifications, payment terms, delivery schedule, and after-sales service commitments. The contract becomes effective upon confirmation by both parties.

5. Deposit Payment
After contract confirmation, the buyer pays the agreed deposit (typically 30%–50% for custom orders). Upon receipt of the deposit, Mohua officially schedules the order and begins raw material procurement and production planning at our manufacturing facility in Hunan, China.

6. Production & Quality Control
Production is carried out in strict accordance with confirmed specifications and international safety standards (such as EN-71, ASTM, BSCI). Throughout the manufacturing process, Mohua implements rigorous quality control checks, including material safety testing, durability inspections, and finished product evaluations to ensure every item meets our high standards.

7. Final Inspection & Packaging
After production is completed, all products undergo final inspection to verify quality, safety, and design accuracy. Professional packaging suitable for international shipping is applied, including custom hangtags, poly bags, or carton boxes as agreed. Packing lists and commercial invoices are prepared for export.

8. Shipment & Delivery
Finished products are transported to the designated port and shipped according to the agreed Incoterms (FOB, CIF, etc.). Mohua coordinates with logistics partners to ensure timely delivery to destinations worldwide, including North America, Europe, Southeast Asia, and other markets. Shipping documents are promptly provided to the buyer.

9. Balance Payment & Goods Receipt
Upon arrival at the destination port, the buyer completes customs clearance and receives the goods. After confirming that all items meet contract requirements, the buyer pays the remaining balance as agreed.

10. After-Sales Service & Ongoing Support
Mohua is committed to long-term customer satisfaction. We provide after-sales support, including product usage guidance, quality assurance, and spare parts supply for any issues that may arise. Our customer-centric approach aims to build lasting partnerships and ensure a positive experience with every order.